Violation of primary key constraint error – Kepion Support Center

Symptom

When a user posts in apps, an error message pops up stating:

"Violation of PRIMARY KEY constraint."

This issue is related to a bug with SQL Server. You'll need to manually reset the identity column for the table with the issue.

1. Open SQL Server Management Studio (SSMS).

2. Run the following query to check the current identity value of the fact table stated in the message.

DBCC CHECKIDENT('TableName')

3. Set the identity value to a number greater than the current value.

DBCC CHECKIDENT('TableName', RESEED, NewValue)

In order to mitigate this issue going forward, apply the latest Cumulative Update to your SQL server.