Getting Started FAQ

Author: Ian Britz

Why is Kepion Running Slow?

There are a large number of factors that go into the performance of a Kepion Application. The hardware specifications; the amount of data and how it's been stored; the configuration of the rules and forms; and much more can have significant impacts to the performance. Take a look at our Performance Tuning Guide for helpful tips in optimizing and application, and review the technical specifications to make sure the hardware meets the minimum requirements.

Why isn't my app in the Apps page?

The two most common reasons are that you haven't been added as a contributor to the app, or the app is currently expired.

Why can't I turn my application online?

If this happens after migrating an application from another environment, it may be a version mismatch issue. Another possible cause is that the application no longer exists in the database, or has been renamed. Try accessing the SQL Server and confirm that the application you're trying to turn online still exists in the database.

How do I request new features?

We're always open to feedback, and feature requests from partners and customers help us determine what to prioritize for the future. The best place to submit a feature request is the community form here, where you can vote on other submissions. If the feature request is related to a specific business use-case, or contains otherwise sensitive information, you can request one through a support ticket.

Why is my cell not inputable?

The reasons could include:

• A Dimension Member is not on the lowest level
• You don't have permission to write to the Dimension or Model
• The app has been locked
• A cell attribute has disallowed input
• The Form has been set to read-only

Why does my text input disappear when I post?

You likely need to turn on the Query includes annotation and text cells option under the Advanced Settings in a Form.

How do I change default cell colors?

You can configure this under the Advanced Settings tab in the Form. Check the check-box to disable cell colors and click the color to change it.

How do I change the icon for my app?

You can configure this in the Dashboard Editor, under the Settings tab.

What's the difference between a VIEW and ACTION Rule?

VIEW Rules generate SQL Views, which are virtual tables. VIEWs are dynamic and update automatically as the data changes. ACTION Rules are updated on demand, and allow you to INSERT or DELETE the records in a partition. ACTION Rules are preferred when the resulting values need to be referenced in other rules.

When should I use SQL vs MDX?

Kepion uses a SQL Database and an OLAP Database for each Application. The SQL database holds all of the data and configurations for the Application, while the OLAP Database contains OLAP Cubes, which are aggregations of the data. When you want to manipulate table data, use SQL. When you want to manipulate data in the cube, use MDX. Note that SQL is highly preferred when possible, as MDX tends to impact performance.

How do I get access to sample applications?

Submit a support ticket and we'll get you setup with the necessary permissions.

My question doesn't have an answer

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